Client information
Exchanges and returns
Conditions vary from brand to brand and from season to season.
1. How it works
Before preparing an exchange, confirm the conditions in force with us. The dates are set season by season and change from one to the next.
Under Conditions by brand, each brand says where its exchanges are handled: with the brand itself, with us, or, where it is not yet settled, whom to ask.
Each season’s conditions are sent to clients by email. Those already published are on this page, under the brand they belong to.
2. Returns
A return always requires prior authorisation: the request follows the same path as a defect report, and the piece should only be sent once that authorisation is given.
If you have any doubt about an exchange or a return, talk to us before preparing the piece.
3. Conditions by brand
Every brand in the portfolio is listed. Once a season’s conditions are published, the brand gains its own section on this page.
This season’s conditions have not been published yet. Exchanges are handled with us.
This season’s conditions have not been published yet. Exchanges are handled directly with the brand.
This season’s conditions have not been published yet. Exchanges are handled directly with the brand.
This season’s conditions have not been published yet. Talk to us to find out how to proceed.
This season’s conditions have not been published yet. Exchanges are handled with us.
This season’s conditions have not been published yet. Exchanges are handled with us.
This season’s conditions have not been published yet. Exchanges are handled directly with the brand.
This season’s conditions have not been published yet. Exchanges are handled with us.
This season’s conditions have not been published yet. Exchanges are handled with us.
This season’s conditions have not been published yet. Exchanges are handled with us.